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How We Deliver 3600 View

3600 Customer Connect provides end to end solution to deliver holistic customer views to your Sales Team in 3 easy steps.

IMPORT :Import data from any internal and external sources such as Salesforce.com, ERP systems such as Oracle, SAP etc…, Customer Service and Marketing databases.
 
LINK :Our solution allows you to quickly link customer master data between Salesforce and all your internal and external systems, and keep the link up to date.
 
PUBLISH :Our solution allows you to quickly configure views that shows both transactions and analytical reports and publish these views to appear seamlessly in Salesforce.com.

3600 Customer View in 3 Easy Steps

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1.Import

Quickly import data from

  • Salesforce.com
  • Oracle eBusiness Suite
  • SAP ERP system
  • Netsuite
  • ServiceNow

Import data from any Internal and External sources into Amazon's Aurora cloud database.

Amazon’s Aurora is built for the cloud, that combines the performance and availability of high-end commercial databases with the simplicity and cost-effectiveness of leading databases. Read about it at https://aws.amazon.com/rds/aurora/

Our solution utilizes AWS Database Migration Service which helps in importing any databases to AWS quickly and securely. Read about it at https://aws.amazon.com/dms/

Your data is kept in highly secure and completely segregated environment, eliminating any data security related risk.

2.Link

The key aspect of building 360 degree customer views is linking master data from Salesforce to all other internal and external systems.

We provide out of box setup to quickly link customer master data using our AI match engine.

Enrich your customer data using our out of box 3rd party address verification service. This step significantly improves the automated linking process.

Our automated linking process will help speed up connecting customer master data from salesforce and all other systems.

3.Publish

Out of box publishing of customer 360 views into Salesforce application.

Built views specifically to appear in desktop and mobile application. This provides rich user interface.

Publish operational views:

  • Sales orders from ERP systems
  • Customer support issues from ticketing systems.
  • Marketing details from campaigns
  • Customer feedback from social media

Publish analytics views:

  • Customer revenue vs Target charts
  • Customer rankings
  • Product usage reports